Return Merchandise Authorization (RMA) Policy
Before filing an RMA Form, please make sure to read through our Return Policy. Once we receive the RMA Forms, please wait patiently for further instructions on how and where to send your merchandise.
General Instructions
- A Return Merchandise Authorization or RMA must be requested within 7 days from the date your merchandise was received, any other returns/exchanges past the 7 day policy will not be granted. The package to be returned must be received in our warehouse within 10 business days of the RMA issue date.
- If you encounter problems with your order and already past the 7-day return policy, please contact the manufacturer directly ( see Tech Support for manufacturer phone number and contact information).
- All returns must be packed in the original manufacturer's box.
- We will absolutely refuse any manufacturer's box(s) that has been written on, or has any extra tape or markings on it and are not from our warehouse and/or carrier.
- Make sure you return everything that came with your merchandise, such as manufacturer's accessories, cables, guide books, and/or warranty cards (unfilled ), etc. Merchandise must be in mint condition. It cannot have scratches or any other damages. (Any unreturned or missing accessories will be charged to your account based on accessory's manufacture value.)
- Please note: The item returned for any reason but non-working, (within 7 days from the date your merchandise was received ) will be subject to a non-negotiable 15% restocking fee plus shipping charges. Your return will be inspected by the Service Department upon receipt. The restocking fee is assessed based upon the condition of the item(s) and determined also by the Service Department.
- SHIPPING CHARGES ARE NON-REFUNDABLE
- Also note: Once we receive the package, you will receive an e-mail acknowledging receipt and letting you know how long it will take to process the exchange. Please allow 5-7 business days for inspection once your package arrives.
Defective Products
|
|
- If your merchandise is defective please call the manufacturer and get a case number. Follow the troubleshooting procedure first before calling Enter Computers ( see Tech Support for manufacturer phone number).
- Defective Return is subject for replacement or exchange unless otherwise noted by the Case Manager.
- If you wish to have a refund, there will be non-negotiable 15% Restocking fee plus freight charges which will be deducted from your credit.
- Enter Computers will verify serial numbers and claimed defects prior to shipment of replacement unit or credit. Item(s) not found to be defective will deduct a charge of $75.00/hr minimum of 1 hour labor from your credit.
- Missing or damaged items due to via shipping will be replaced or exchanged only.
Software Products
Software cannot be returned.
Open Box Items
Open box items are not eligible for return unless otherwise specified.
What happens If I Refuse My Order?
If your order has been shipped and refused for any reason, there will be a non-negotiable 15% restocking fee plus shipping charges.
